Delivery & Refund Policy
Shipping carrier & rates
The shipping carrier is selected by Sunset Kiss Club based on your zip code, delivery timeframe, and cost. Shipping fees are the responsibility of the customer, unless otherwise stated in your quote.
Processing & shipping times
Our production timeframe is calculated based on the date your order is dropped off with the carrier. Please allow additional time for delivery once the package has shipped — delivery times depend on the carrier selected.
Lost, stolen, or damaged packages
Once a package has been shipped, Sunset Kiss Club is not responsible for any loss, theft, or damage that occurs during transit. Any issue with a shipped package must be reported directly to the carrier responsible for delivery.
Venue delivery (Tulum & Riviera Maya)
For orders delivered directly to a hotel, Airbnb, or event venue, it is the customer's responsibility to notify the venue in advance of the delivery. Products will be left at the reception desk or with the person in charge at the location. Once the products have been delivered to the venue, Sunset Kiss Club is not responsible for them.
The venue delivery fee only covers transportation to the location. Any additional charges from the hotel or venue for delivering items directly to a guest room must be arranged and paid for separately, directly with the venue.
Refund Policy
Once a mockup has been approved and production has begun, no refunds will be issued, as all items are custom-made and personalized.
Refunds may only apply in the following cases:
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The order was made incorrectly due to an error on Sunset Kiss Club's side (different from the details approved in the mockup)
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The order arrives defective, due to a manufacturing issue and not related to shipping
In these cases, the refund amount will be assessed based on the extent of the damage or error. Sunset Kiss Club will take responsibility proportional to the issue and make every reasonable effort to find a fair resolution.